Frequently Asked Questions

JAPAN RAIL CLUB is a snack box subscription service with characteristically unique snacks curated by the teams at East Japan Railway Company (JR-EAST), managed by Southeast Asia subsidiary, JR East Business Development SEA Pte. Ltd. (SEABD) based in Singapore.

Omiyage (お土産) is commonly referred to as a souvenir. However, the term omiyage has a deeper meaning wherein it being a unique gift-giving culture in Japan that is usually presented to co-workers, friends, and family. Gifting omiyage is a long-standing tradition and custom in Japanese society that originated from centuries ago. It is believed to be associated with sacred pilgrimages, when pilgrims would bring back evidence of their pilgrimages to families back home and the gift is often connected to the place that was visited.

One of the places that you can find omiyage is at the train stations! As a major railway company in Japan, while we mainly connect with our passengers via rail travel, we want to share this culture with you to bring you the Japan experience at the comforts of your own home.

Our curated range of snacks are handpicked by JR East staff members who are passionate about introducing the wide and rare variety of snacks from all across Japan. Many of these snacks are not yet available outside of Japan, so by getting your hands onto our snack box, you'll get first dibs to these exciting treats!

All our products are curated specially by our teams in JR-EAST. They are directly sourced and shipped directly from Japan.

Our box size is 25 x 25 x 10 cm.

You can enter your discount code at the checkout page. Please ensure that you enter the discount code before you complete your checkout.

Unfortunately, only one discount code may be used per purchase.

We accept Visa, Mastercard, American Express credit, or UnionPay, as well as Apple Pay, Google Pay and Shop Pay.

Yes. You will be charged the full amount upfront when you subscribe to 3, 6, or 12 months subscription plan.

You will be billed immediately when you complete your first checkout. Your subsequent orders (applies to all subscriptions) will automatically be processed on the 3rd of each month from your original purchase date.

Please be informed that JAPAN RAIL CLUB subscription employs a standardised billing cycle, which falls on the 3rd of every month. All recurring payments will be billed on this date.

Each country has their own laws and regulations when it comes to processing shipments from other countries. If customs charges (fees or tax) do occur, you are 100% responsible for the fees. JAPAN RAIL CLUB does not have control as import taxes are charged by your local government.

All sales are final and items cannot be returned once they have been shipped. Because the snacks we curate are perishable and sometimes have short shelf lives, we do not accept cancellations or returned orders/items at the moment.

In the event that you made a purchase by accident, kindly drop us an email at jrclub@jre-sea.sg (with your order number in the subject email, i.e. #1001) and we will get back to you as soon as we can.

Unfortunately, we do not accept cancellations nor provide refunds at the moment.

At this time, we ship to Singapore, Taiwan, Hong Kong SAR, Indonesia, Malaysia, Philippines, South Korea, Thailand, Vietnam, Australia, Canada, United States (US), United Kingdom (UK), Austria, Belgium, France, Iceland, Italy, Netherlands, Norway and Spain. We are working hard to make our JAPAN RAIL CLUB subscription available to more countries.

For more information or questions, please email us: jrclub@jre-sea.sg

As all our boxes are shipped directly from Japan and international shipping can be unpredictable, we are not able to guarantee that your box will arrive on a specific date.

Orders will be processed and shipped out within 1 week of your order submission. You will receive a shipment notification when your box is dispatched out of our warehouse in Tokyo, Japan. It typically takes 1-3 weeks to arrive from the dispatched date but may take up to 4 weeks depending on local customs or postal service delays, if any.

Yes. When your box is shipped out of the warehouse, you will receive an email with a tracking number link that you may use to track your package.

Our box typically takes 2–3 weeks for the delivery to be completed. If you still have yet to receive your box, please reach out to us at jrclub@jre-sea.sg with your order number (i.e. #1001)

Please reach out to us at jrclub@jre-sea.sg for us to check further to the whereabouts of your box.

If your package arrives missing an item, with incorrect items, or with any damage to the items, email jrclub@jre-sea.sg within 7 days following the delivery date. Please include your order number and photos of any damage.

For your ongoing subscription, please be sure to update your shipping address via "Manage Subscriptions" in your Accounts page. On your subscriptions dashboard, please click on "See more details" on your active subscription, scroll down to "Product Shipping Info" and click "Edit". Update your address and click "Save".

Delivery to the following destinations have a flat rate of $8 USD shipping fee per box:

Australia

Canada

United States

United Kingdom

The EU (Austria, Belgium, France, Germany, Iceland, Italy, Netherlands, Norway, Spain)

Before ordering, we recommend that you double check any customs regulations that can affect your shipment. This may cause a slight delay for the arrival of your shipment.